Our primary goal was to create a user-friendly design for a platform that streamlined operations for both relief organizations and volunteers. We wanted to ensure easy access to all platform features, such as the Phone Agent, Cases Map, Internal Layers Editor, Reports, worksite management, and team management, whether users were in the office or the field. Time was of the essence, as every second counted in critical situations where lives were at stake. Hence, we designed a system that empowered users to take immediate action without unnecessary approval processes, allowing them to swiftly make necessary updates while accounting for potential mistakes through features like edit history and the ability to discard changes.
When working in the field, easy navigation to homes requiring aid, access to crucial case information, and effective communication among volunteers are paramount. We focused on optimizing three key aspects within the application: the Map, Users, and Organizations. Our design approach aimed to not just provide technology but embrace the philosophy behind Crisis Cleanup.
As part of an exceptional team, we facilitated more than 4.7 million volunteer hours, creating $500 million in value, including $126 million in additional value for 78,000 homeowners in 40 states and 6 countries, after 130 disasters.
New redesign open-source collaborative work order system improved volunteer efficiency of 300,000 volunteers by 25%, resulting in more than $126 million in improved service delivery.
Witnessing our work being noticed and appreciated by those on the front lines of disaster relief has been incredibly rewarding. Together with Crisis Cleanup, we continue to make a difference in crisis response and demonstrate the power of collaboration and innovation in improving lives.